Arpin Van Lines
With more than 100 years of experience and a reputation for providing excellent service, Arpin Van Lines remains a dominant and successful moving and storage company. “Quality driven and privately owned, Arpin Van Lines’ core philosophy has always been creating customers for life,” the company says.
The West Warwick, R.I.-based company is family owned and operated with more than 385 agency locations throughout the United States. Arpin Van Lines is an industry leader in household goods moving and storage services for corporate, government, military and residential customers. The company has one of the strongest industry reputations for providing the highest quality control and performance standards to the military and Government Services Administration (GSA). Arpin Van Lines handles about 14,000 GSA and military relocations per year.
“The GSA Centralized Household Goods Traffic Management Program performs an annual review of all participating van lines based on customer satisfaction,” the company says. “Arpin International Group consistently receives the highest customer satisfaction index score out of the nation’s six-largest international freight forwarders as determined by the GSA.”
Arpin Van Lines is a division of Arpin Group Inc., which also includes Arpin International Group, Creative Storage Solutions and Arpin Renewable Energy LLC. President and CEO David Arpin says the company has been in his family since 1900 and assists families in easing the seemingly overwhelming task of moving. Arpin Van Lines achieves this through its own family of employees, drivers and agents who deliver on the company’s promise of providing 100 percent customer satisfaction.
“Arpin Van Lines has been in business and in my family for more than 100 years, carefully building a family of customers by respecting your needs, protecting your belongings, and treating you like family,” Arpin says. “We live up to our reputation of being a professional quality, customer service-oriented provider of moving services.”
Arpin Van Lines focuses on providing superior local, long-distance and international moving services for its customers by putting their needs first. For its international moves, Arpin Van Lines works with Luxembourg-based VAT IT to identify foreign tax refund opportunities. The company specializes in Value-Added Tax refunds.
To put its customers’ minds at ease while moving, the company created a seven-point customer care program:
- 1. Arpin Accuquote provides a guaranteed maximum cost, based on the articles that need to be moved and the services required.
- 2. Comprehensive transit protection ensures professionals handle its customers’ belongings. If damage or loss occurs, the company’s Full Replacement Value Protection protects customers’ items.
- 3. Major credit cards are accepted so customers do not have to worry about how to pay for the move.
- 4. Around-the-clock message service ensures customers can notify the company if a problem arises outside of regular business hours.
- 5. Arpin Van Lines promises to pickup and deliver on time and will reimburse its customers for each day it is late.
- 6. The company offers flexible pickup and delivery dates to work with its customers’ schedules.
- 7. Arpin Van Lines offers several special programs and moving resources to make relocating stress-free.
Arpin Van Lines also offers a number of special programs for customers who qualify, including a Veterans’ Program, 50+ Services, Green Moving and De-Cluttering Services. Arpin Van Lines Veterans’ Program offers discounts and value-added services for those who have served in any branch of the military. Its senior moving program is designed for those 50 years and older and offers complimentary products and services, as well as significant discounts.
The company is committed to reducing its energy use and carbon footprint to not only meet its environmental sustainability and corporate social responsibility goals, but to also reduce the cost of customers’ moves.
“At Arpin we believe that going green should be good for the community, the company, the world and should help our customers ‘save some green’ on their move,” the company says.
Arpin Van Lines’ de-cluttering services highlight ways its customers can save money on their move by getting rid of furniture that is worn out or clothes they have not worn in two years, for example. Arpin Van Lines will provide a full list of suggested ways its customers can de-clutter.
Moving forward, Arpin Van Lines will focus on continuing to provide successful and stress-free moving for its customers. “It’s not easy to maintain the level of personal attention our customers expect, but we’ve been able to do it for more than 100 years,” Arpin says. “With this ongoing commitment from our family to yours, we can truly say ‘customer service is our No. 1 destination.’”