Will 2020 Bring Supply Chain Transformation for Retailers?
Expect retailers to focus on digitizing their supply chain operations to grow loyalty and market share in 2020, predicts Patricia Vekich Waldron, founder and CEO of Vision First.
Waldron cites several trends that could transform retail supply chains next year. Writing in a forum on RetailWire.com, she says they include:
- Chief supply chain officers are becoming directly accountable to customers.
- After-purchase processes are gaining in importance.
- Retailers will apply new criteria when forming third-party fulfillment and delivery partnerships.
- Lastly, retailers must figure out how to fulfill on-demand without eating up profits.
“A complex and expensive process, the last mile even keeps Jeff Bezos up at night,” Waldron writes.